1. Website Operator & Scope

hcmueyp.com is owned and operated by Guangzhou Tengyi Technology Co., Ltd., which sells fishing seat boxes, fishing chairs, fishing buckets, and other products available on this website under the 𝑯𝒄𝒎𝒖𝒆𝒚𝒑™ brand.

Guangzhou Tengyi Technology Co., Ltd. is the seller for purchases made through this website and is responsible for order processing, shipping arrangements, and after-sales service.

Business Address: Room 314 (internally designated as 814), 3rd Floor, Building 1, No. 9 Mawu Dongtou East Street, Baiyun District, Guangzhou
Customer Support Email: service@hcmueyp.com
Phone: +86 157 9496 3919
Customer Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

These terms apply to purchases from our website. Together with the product descriptions and the Payment & Security, Shipping Policy, and Return & Refund Policy applicable at the time of purchase, they explain the terms of your transaction. Website access and content use are covered separately in our Terms of Use. Our Privacy Policy explains how personal information is handled.

2. Eligibility & Accurate Information

You must have the legal capacity to enter into a purchase contract under applicable law, or be properly authorized to do so, and use a payment method you are authorized to use.

Provide accurate and complete order information, including contact details, delivery address, and selected product options. Contact us promptly if you discover an error. Missing or incorrect information may affect order verification, delivery, and customer support.

3. Product Descriptions & Selected Configurations

Before ordering, review the model, dimensions, capacity, materials, features, and package contents of your selected product.

Features and configurations vary by model. For example, some fishing chairs have swivel seats or adjustable legs, some seat boxes have wheels, and some fishing buckets include separate bait bowls. These features should not be assumed to apply to every product in a collection.

Product images may show suggested setups and accessories. Fishing rods, brackets, bait trays, keepnets, aerators, or other items are included only when explicitly listed in the description or package contents for your selected model.

Display settings may cause minor color differences. This does not affect our responsibility to supply the correct model, the expressly stated configuration, and a product that materially matches its description.

4. Prices, Charges & Payment

Product prices and checkout currency are those displayed at the time of purchase. Applicable discounts, shipping charges, taxes, and the order total are shown before payment.

Shipping charges are calculated at checkout. We pay customs duties and import taxes associated with your order, as explained in our Shipping Policy.

Available payment methods are those displayed at checkout. Payments may require authorization from your card issuer or payment provider. Contact the relevant provider about any currency conversion fees it charges.

If we discover an obvious pricing, configuration, or listing error, we will review it promptly and contact affected customers. We will obtain your agreement before changing an order’s price or contents. If we cannot agree on an adjustment, we will cancel the affected unfulfilled portion and refund the corresponding payment. We will not charge a price difference without your consent.

5. Order Confirmation & Fulfillment

After submitting an order, check the notifications sent to your checkout email address. Order confirmation, payment confirmation, and shipping confirmation represent different stages. An order confirmation does not mean your items have shipped.

If an inventory discrepancy, shipping restriction, inability to complete necessary payment verification, or another actual issue prevents fulfillment, we will explain the situation and discuss available options. We will not substitute another model without your agreement.

If we cannot fulfill all or part of an order, we will cancel the affected unfulfilled portion and refund the corresponding payment.

6. Changes & Cancellation Requests

To request a change to your selected model, quantity, delivery information, or to cancel an order, email us promptly with your order number and request.

Whether we can accommodate a change or cancellation depends on the order’s processing and shipping status. Your request is not complete until customer support confirms it. Once a package has been handed to the carrier, we cannot guarantee interception or changes to delivery details. Any eligible return after shipment is handled under our Return & Refund Policy.

This section does not limit your right to cancel and receive a refund when we cannot ship as promised or when applicable law otherwise gives you that right.

7. Shipping & Delivery

Orders ship within 2 business days after payment is confirmed, depart from the United States, and are estimated to arrive within 5–7 business days after shipment.

We offer worldwide shipping, subject to the delivery options available for your address at checkout. A tracking number will be emailed after shipment.

Estimated transit times do not guarantee delivery on a specific date. Delivery may be affected by the destination, customs processing, weather, public holidays, and carrier operations. See our Shipping Policy for details.

If we cannot ship within the promised timeframe, we will notify you promptly, explain the revised shipping estimate, and offer you the choice to accept the delay or cancel the unshipped portion for the corresponding refund. We will not require you to wait indefinitely by unilaterally extending shipping deadlines.

8. Delivery Issues & Inspection

Contact us if tracking has not updated for an extended period, a package appears lost, or tracking shows delivery but you have not received it. We will assist with an investigation. We will not automatically disclaim our responsibilities simply because a package has been handed to the carrier or marked “Delivered.”

After delivery, check the model, quantity, included components, and any visible damage. Stop using the product if you notice an issue with a chair frame, seat box leg, locking mechanism, or another load-bearing component.

When reporting an issue, provide your order number, a description, and relevant photos or videos where possible. Retain the packaging to help with the investigation. Being unable to provide a particular type of photo will not automatically exclude remedies available under applicable law.

9. Returns, Refunds & Product Issues

Our Return & Refund Policy explains return deadlines, required product condition, application steps, responsibility for return shipping, and refund processing timeframes.

Preference-based returns are handled separately from cases involving damage, defects, incorrect items, or material differences from the product description. For issues for which we are responsible, we will provide an appropriate solution, such as sending missing components, arranging a replacement, issuing a refund, or organizing a return, at no additional cost to you.

Approved refunds will be issued to the original payment method. The time funds take to appear may also depend on your payment provider.

Our business address is not the default return address. Contact customer support for the appropriate return address and instructions before sending anything back.

10. Proper Use & Product Safety

Follow the instructions for your model when using, adjusting, cleaning, and storing the product.

Use fishing chairs and seat boxes on suitable, stable ground, and check the legs and locking mechanisms. Do not exceed a stated weight capacity or use seating for standing, jumping, or seating multiple people at once.

Confirm accessory compatibility using the model, connection type, and dimensions. Do not force accessories into place or modify load-bearing structures without proper confirmation.

When using a bucket to hold live fish or bait temporarily, arrange appropriate aeration and monitoring based on water temperature, quantity, and species. An ordinary container does not guarantee survival for an extended period.

Issues involving improper use or unconfirmed modifications will be assessed according to their actual cause and applicable rules. This does not affect our responsibility for defects in the product itself.

11. Exceptional Events & Liability

Events beyond reasonable control, such as severe weather, natural disasters, transportation disruptions, or government measures, may affect fulfillment. If this happens, we will explain the impact, take reasonable steps, and discuss an appropriate solution, such as continued fulfillment, alternative arrangements, or cancellation and refund.

These terms do not exclude or limit any liability that applicable law does not permit us to exclude or limit. They do not affect mandatory consumer protections concerning product quality, refunds, or other rights.

12. Resolving Issues & Your Rights

If a transaction dispute arises, provide your order number, a description of what happened, and the resolution you are seeking so we can investigate and discuss the matter.

Contacting customer support does not affect your right to seek assistance from your payment provider, a consumer protection agency, or another authority with lawful jurisdiction. It is not a condition requiring you to waive other legal remedies.

These terms do not reduce mandatory consumer rights provided by applicable law. If a provision is legally unenforceable, the remaining provisions continue to apply to the extent permitted by law.

13. Updates to These Terms

We may update these terms to reflect changes in products, service processes, or applicable requirements. Updated terms will be published on this page.

Confirmed orders will generally remain subject to the transaction terms in effect when the order was placed. Later updates will not retroactively reduce rights attached to an existing order without your agreement, except where applicable law requires otherwise.