Help before you order.
Support after delivery.

Please include the product name, model, or product page link, along with the details you would like us to confirm. These may include:

• Fishing seat box capacity, opening design, and carrying options.
• Fishing chair dimensions, folding method, and leg or seat adjustments.
• Fishing bucket capacity, storage design, and accompanying bait bowls or other components.
• Whether brackets, bait trays, storage boxes, or other pictured accessories are included with your selected model.

For compatibility questions, include the model of your existing equipment, relevant measurements, or photos of the connection points. Please confirm compatibility before assuming that products shown together can be used interchangeably.

To check an order or request changes to your shipping information, selected model, or order cancellation, email us with:

• Your order number.
• The name and email address used at checkout.
• The specific information or change you are requesting.

Whether an order can be changed or canceled depends on its processing and shipping status. Contact us as early as possible and wait for confirmation from customer support. Submitting a request does not mean the change or cancellation has been completed.

If tracking has not updated for an extended period, your package is beyond its estimated delivery window, or tracking shows delivery but you have not received it, please provide your order number, tracking number, and a description of the situation.

We will review the order and tracking records and, when necessary, contact the carrier or fulfillment provider to determine the next steps. A tracking status of “Delivered” will not automatically result in the rejection of a nonreceipt claim.

For shipping destinations, processing times, estimated transit times, and shipping fees, please refer to our Shipping Policy .

If your order arrives damaged, defective, incorrect, missing listed components, or materially different from its description, contact us with:

• Your order number and the affected product name.
• A clear description of the issue.
• Photos or videos showing the issue, where relevant.
• Photos of the outer packaging and shipping label for transit damage, incorrect items, or missing components.

Please retain the product, accessories, and packaging where possible so we can review the issue. Depending on the circumstances, we will provide an appropriate solution, such as sending missing components, arranging a replacement, issuing a refund, or organizing a return. Customers will not be required to pay additional costs to resolve defects, incorrect items, or other issues for which we are responsible.

If you notice a problem with a fishing chair frame, locking mechanism, seat box leg, or another load-bearing component, stop using the product and describe the issue when contacting us.

Before returning a product, email service@hcmueyp.com . Please refer to our Return & Refund Policy for eligibility, return deadlines, shipping costs, and refund arrangements.

The business address listed above is not the default return address. Once your return request is approved, customer support will provide the appropriate return address and shipping instructions. Please follow those confirmed instructions when sending your return.

We may need to verify essential order details to assist you. Do not email your full payment card number, card security code, account password, or one-time verification code.

Whenever possible, contact us using the email address associated with your order to help us verify your purchase and follow up on your request.