From Order Confirmation to Delivery

This policy applies to purchases made through hcmueyp.com, including fishing seat boxes, fishing chairs, fishing buckets, and other products available on our website.

𝑯𝒄𝒎𝒖𝒆𝒚𝒑™ is owned and operated by Guangzhou Tengyi Technology Co., Ltd. We arrange order shipments and assist with delivery inquiries and shipping issues.

Shipping at a Glance

• Order processing: Orders ship within 2 business days after payment is confirmed.

• Estimated transit time: 5–7 business days after shipment.

• Shipping destinations: Worldwide, subject to the delivery options available for your address at checkout.

• Shipping charges: Calculated and displayed at checkout.

• Shipping origin: United States.

• Tracking: A tracking number is emailed after shipment.

• Customs duties and import taxes: Paid by us.

“Business days” generally means Monday through Friday, excluding public holidays applicable to the relevant processing location or shipping stage.

Order Processing

We process and ship orders within 2 business days after payment is confirmed.

Processing time and transit time are calculated separately. Processing includes checking the order, preparing the items, packing, and handing the shipment to the carrier. Receiving an order confirmation email does not mean your items have shipped.

If incomplete delivery information, payment verification, or an exceptional circumstance affects shipment, we will contact you using the details provided at checkout to explain the situation and available options.

Shipping Origin & Destinations

Orders ship from the United States. Our company’s business address and shipping origin are different. Our company being located in Guangzhou does not mean orders ship from that address.

We offer worldwide shipping, but certain countries, regions, or addresses may be subject to carrier coverage, transportation restrictions, or local requirements. Delivery availability for your address is determined by the options displayed at checkout.

If no shipping option is available, contact us before paying. If we discover after payment that an address cannot be served, we will discuss alternatives with you. If no acceptable delivery arrangement is available, we will cancel the affected unfulfilled portion of the order and refund the corresponding amount.

Estimated Transit Time

After shipment, orders are estimated to arrive within 5–7 business days.

This is an estimate, not a guarantee of delivery on a specific date. Actual transit time may be affected by the destination, customs inspections, public holidays, weather, or carrier operations. If a destination has a known different delivery timeframe, we will disclose it before purchase in the shipping information or at checkout.

Under normal processing and transit conditions, delivery is estimated to take 7–9 business days from payment confirmation. If you need your gear for a particular fishing trip, allow extra time rather than relying solely on the estimated delivery date.

Shipping Charges

Shipping charges are calculated at checkout and displayed before payment. Charges may depend on the delivery address, the dimensions and weight of the items ordered, and available shipping methods.

Fishing seat boxes, chairs, and buckets may have different package sizes, so shipping charges can vary between orders. Review your order total before paying. We will not add shipping charges after order confirmation without your agreement.

Customs Duties & Import Taxes

We pay the customs duties and import taxes associated with your order. Recipients are not required to pay these charges separately.

If a carrier or customs authority requests payment for duties, import taxes, or related customs clearance fees, contact us promptly with your order number and the payment notice. We will review the request and arrange an appropriate resolution so you do not pay charges that are our responsibility.

Our payment of these charges does not exempt a shipment from customs inspection. Recipients may still need to provide information required locally for delivery or customs clearance.

Shipping Notifications & Tracking

After your order ships, we will email a shipping notification and tracking number to the address used at checkout.

Tracking information may not appear until the carrier first scans the package. A tracking number without an immediate update does not necessarily mean the package is lost.

If you do not receive a shipping email, check your spam folder and confirm that your checkout email address is correct. If you still need help, provide your order number so customer support can investigate.

Delivery Addresses & Change Requests

Before ordering, check the recipient’s name, street address, building number, apartment or unit number, city, state or province, postal code, country, and phone number.

Contact customer support as soon as possible if you need to change an address. Once an order ships, address changes depend on the carrier and shipment status. We cannot guarantee interception or rerouting.

If a package is returned because of an incorrect address, incomplete information, or failure to collect it, we will review the situation and explain the available redelivery or other options, including any reasonable associated charges, for your approval.

Delays, Lost Packages & Missing Deliveries

If your package is beyond its estimated delivery window, tracking has not updated for an extended period, or the shipment appears lost, email service@hcmueyp.com with your order number, tracking number, and a description of the situation.

We will review the tracking records and, where necessary, contact the carrier or fulfillment provider to investigate. Based on the findings, we will discuss an appropriate solution, such as allowing additional delivery time, sending a replacement, or issuing a refund. We will not transfer all responsibility for delivery issues to the recipient.

If tracking shows “Delivered” but you have not received your package, check with household members, your building’s front desk, or the designated receiving area, and notify us promptly. A “Delivered” status alone will not automatically result in the rejection of your claim.

Transit Damage, Incorrect Items & Missing Components

After delivery, check the product model, quantity, and included components. If a chair frame, seat box leg, handle, or another load-bearing part is visibly damaged, stop using the product.

For transit damage, incorrect items, or missing components listed in the package contents, provide:

• Your order number and product name.

• A description of the issue.

• Photos or videos of the product and affected parts.

• Photos of the outer packaging and shipping label.

Retain the packaging where possible to help us investigate. For transit damage, incorrect items, or other issues for which we are responsible, we will provide an appropriate solution, such as sending missing components, arranging a replacement or return, or issuing a refund, at no additional cost to you.

Shipping Questions

For shipment, tracking, or delivery questions, email service@hcmueyp.com and include your order number.

Customer service hours are 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT).