Scope

This policy applies to fishing seat boxes, fishing chairs, fishing buckets, and other products purchased through hcmueyp.com.

𝑯𝒄𝒎𝒖𝒆𝒚𝒑™ is owned and operated by Guangzhou Tengyi Technology Co., Ltd., which handles returns, refunds, cancellations, and product issue requests.

Returns at a Glance

• Request deadline: Within 5 calendar days after delivery.

• Product inspection: Reasonable unpacking and assembly to check dimensions, construction, and functionality are permitted.

• Conditions for preference-based returns: No actual fishing use; items must be clean and dry, with all accessories and packaging intact.

• Preference-based return shipping: Paid by the customer. Original shipping charges are nonrefundable unless applicable law requires otherwise.

• Return destination: A U.S. warehouse. Customer support will provide the address after approving your request.

• Refund processing: Approved refunds are issued to the original payment method within 3 business days after we receive and inspect the return.

• Order cancellation: Requests are accepted before shipment. Successfully canceled orders incur no cancellation fee.

• Other fees: No restocking or re-warehousing fees.

1. Return Request Deadline

If you wish to return an item because its size or configuration does not suit your needs, you selected the wrong model, or you changed your mind, contact us within 5 calendar days after delivery.

This is the deadline for submitting your request. Your return package does not need to arrive at our U.S. warehouse within those 5 days. Retain your request email and shipping receipt for follow-up.

Claims involving damage, defects, incorrect items, missing components, or material differences from the description will not automatically be rejected because this preference-based return period has passed. Any longer withdrawal, return, or product guarantee period required by applicable law will apply.

2. Conditions for Preference-Based Returns

You may reasonably unpack and assemble a product to check its dimensions, construction, and functionality. Reasonable inspection alone does not make an item ineligible for return.

For preference-based returns, items must meet these conditions:

• No signs of actual fishing use.

• Clean and dry, without mud, sand, bait residue, fish odors, or other significant contamination.

• The product and included accessories are complete and free from damage caused by improper handling.

• Original packaging, instructions, and included components are intact.

For example, unfolding a fishing chair in a clean, dry environment to check its legs and folding mechanism is permitted. Taking it to a fishing location for actual use, or using a bucket to hold fish or bait, may go beyond reasonable inspection.

These conditions apply to preference-based returns and do not justify refusing assistance for a product defect. Where statutory withdrawal rights apply, inspection, packaging, and diminished value will be handled according to applicable law.

3. How to Request a Return

Email service@hcmueyp.com with:

• Your order number and checkout email address.

• The product name, model, and quantity you wish to return.

• The reason for your return.

• A description of the item’s current condition and relevant photos or videos, where appropriate.

Customer support will review your request and explain the applicable conditions, return address, and shipping steps. If additional information is needed, we will explain what information is relevant to your request.

4. Return Address & Shipping

Approved returns must be sent to a U.S. warehouse. Customer support will provide the specific address and instructions after approving your request.

Do not use our business address as the default return address or send items directly to the address on the original shipping label. The shipping origin, business address, and return address may differ.

Package the item according to the confirmed instructions, protecting chair frames, seat box legs, handles, and other parts vulnerable to impact. If disassembly is necessary, follow normal storage or packaging instructions. Do not force apart fixed components.

We recommend a trackable shipping service. Retain your shipping receipt and provide the tracking number to customer support. If an issue occurs in return transit, we will review the shipping records, packaging, and carrier circumstances rather than automatically assigning responsibility without investigation.

5. Costs for Preference-Based Returns

For returns involving a change of mind, an incorrectly selected model, or another reason unrelated to product quality:

• The customer pays return shipping.

• Original shipping charges already incurred are nonrefundable unless applicable law requires otherwise.

• No restocking or re-warehousing fees apply.

Fishing seat boxes and chairs can be bulky. Return costs depend on the shipping origin, package dimensions, weight, and carrier. Before purchasing, you may contact customer support for available return-shipping information and ask a carrier for a cost estimate.

These cost rules do not apply to product issues for which we are responsible or limit refunds of original standard delivery charges required by law.

6. Damaged, Defective, Incorrect or Incomplete Items

Contact us promptly if an item arrives damaged, defective, in the wrong model, missing listed components, or materially different from its description.

Provide relevant photos or videos where possible. For transit damage, incorrect items, or missing components, retain the outer packaging and shipping label. Being unable to provide a particular type of photo will not automatically exclude your statutory remedies.

Depending on the issue and applicable requirements, we will provide an appropriate solution, such as sending missing components, replacing the item, issuing a refund, or arranging a return. Customers will not be required to pay additional costs to resolve issues for which we are responsible, including necessary return shipping.

If a chair frame, seat box leg, locking mechanism, or another load-bearing component appears abnormal, stop using the product. Do not continue load testing it to record a demonstration.

7. Refund Timing & Method

For refunds requiring a return, approved refunds will be issued to the original payment method within 3 business days after we receive and inspect the item.

We will review returned items and related request information promptly. If we identify an issue affecting eligibility or the refund amount, we will explain the reason and supporting basis. We will not make arbitrary deductions without explanation.

Refund amounts are calculated according to the approved returned items and applicable cost rules. No restocking or re-warehousing fee will be charged.

After we issue a refund, the time it takes to appear in your account may depend on your card issuer or payment provider. If your original payment method is no longer available, contact us to coordinate an appropriate solution.

Where applicable law requires an earlier refund or allows a refund based on valid proof of return shipment, we will follow those requirements. Our internal inspection process will not extend a statutory refund deadline.

8. Cancellations Before Shipment

You may request cancellation before your order ships. Send your order number and cancellation request as soon as possible so customer support can verify the shipment status.

Successfully canceled orders incur no cancellation fee. We will refund the amount paid, including shipping charges not yet incurred. Cancellation refunds will be issued to the original payment method within 3 business days after cancellation is confirmed, or earlier where required by applicable law.

Submitting a request does not mean cancellation is complete. Please wait for confirmation. If the order has already been handed to the carrier, interception cannot be guaranteed, and the applicable shipping and return rules will apply.

This section does not limit cancellation or refund rights arising from our failure to ship within a promised timeframe.

9. No Additional Restocking Fees

We do not charge restocking fees, re-warehousing fees, or cancellation fees for successfully canceled orders.

If a returned item has been used beyond reasonable inspection, damaged, or returned with missing components, we will investigate and explain the basis for the proposed resolution. Any diminished-value deduction permitted by law will not be automatically applied as a standard restocking fee.

10. Statutory Consumer Rights

The 5-day request period and preference-based return conditions are part of our store’s return policy. They do not reduce mandatory rights provided by applicable law.

If you have a statutory right to a longer withdrawal period, product guarantees, a refund of original standard delivery charges, or other remedies, those rights take precedence. A legally valid withdrawal notice does not become invalid merely because customer support has not completed an internal approval process.

11. Requests & Status Updates

Email service@hcmueyp.com to submit a request or check its status, and include your order number.

If you have already shipped a return, include the return tracking number so we can check receipt and refund progress.